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The website isn’t autofilling my password

Did you click “Save my Password” and it’s now not saved? This is actually not done by the website, but by the browser you’re using- typically Safari, Chrome, mobile browsers, or password managers will save these passwords for you and autofill them for you when you return back to the website. To make sure that passwords are saved:

For Chrome-

By default, Chrome offers to save your password. You can turn this option off or on at any time.

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profileand then PasswordsPasswords
  3. Make sure Offer to save passwords is on.

Now that you’ve configured Chrome to remember passwords, try logging in to the site again. When you enter the password, Chrome will ask to save it. To accept, click Save.

For Firefox –

  1. Click on the menu button  to open the menu panel.
  2. Click Passwords.
  3. Click the Firefox logins menu (three dots), then click Preferences.. The Firefox Settings Privacy & Security panel will open to the Logins and Passwords section.
  4. Add a checkmark next to Ask to save logins and passwords for websites to see a prompt.
  5. Add a checkmark next to Autofill logins and passwords so you wouldn’t have to type them in each time.

Now that you’ve configured Firefox to remember passwords, try logging in to the site again. When you enter the password, Firefox should ask to save it. To accept, click Save.

For Safari –

  1. Go to Safari > Preferences
  2. Select AutoFill
  3. Make sure “User names and passwords” is selected.

If your Mac or Apple keyboard has Touch ID, and you want to use Touch ID to fill in user names and passwords, make sure you select Password AutoFill in the Touch ID pane of System Preferences. Now that you’ve configured Safari to remember passwords, try logging in to the site again. When you enter the password, Firefox should ask to save it. To accept, click Save.

My browser is autofilling the wrong password

For Firefox –

  1. Click on the menu button  to open the menu panel. Click History and then click the Manage History bar at the bottom to open the Library window.
  2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press Return.
  3. In the resulting list, hold down the Ctrl key while you click on the site you wish to forget, and select Forget About This Site.
  4. Log in again with the correct password and save it.

For Chrome –

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords Passwords.
  3. Show, edit, delete, or export a password:
  4. Show: To the right of the website, click Show password Preview If you lock your computer with a password, you’ll be prompted to enter your computer password. Confirm that the password is the correct one.
  5. If it is not, ​Edit: To the right of the website, click More Moreand then Edit password.​

For Safari –

  1. Choose Safari > Preferences
  2. Select Passwords
  3. Unlock your passwords.
  4. If a website’s password shows “never saved,” or “saved” click –  to remove it from this list.
  5. Then click + to add the website, your user name, and your password to the list.

Website says: ERROR: Your username or password was incorrect

This error often pops up when trying to access a restricted page on the website, or from trying to log into the members side of the website through the menu item. It typically means that a part of your username or password is incorrect- to narrow down which is which, go to https://soundwaterstewards.org/wp-login.php and try logging in again.

The error messages on this page can help you troubleshoot exactly what is wrong with your login, whether it is a username or a password issue, and by clicking the eye under the password box you can also see your password as you type it.

Try logging in again, and follow the prompts below for further errors. If you manage to log in successfully, go back to https://soundwaterstewards.org/ to access the Volunteer Portal after making a note of your proper credentials.

Website says: Unknown email address. Check again or try your username.

This means that the website does not recognize your email address or have it registered. Check your email, did you spell something incorrect in it? Did you sign up with a different email account?

You can also try logging in with your username instead of your email. If this is your first time logging into the website you will need to register, check out how to get involved here.

Website says: Error: The username <blank> is not registered on this site. If you are unsure of your username, try your email address instead.

This means that the website does not recognize your username or have it registered. Check your username, did you spell something incorrect in it?

If you are sure it is correct, instead try logging in with your email address instead of your username.

If this is your first time logging into the website you will need to register, check out how to get involved here.

Website says: Error: The password you entered for the email address <blank> is incorrect. Lost your password?

This means that while your email address is correct, your password is not.

Check to make sure you’ve typed it correctly by going to https://soundwaterstewards.org/wp-login.php and typing it again. Click the eye under the password box in order to check the spelling.

If your password still doesn’t work, click “Lost your Password” which will send a reset link to your registered email.

Website takes you to a new page that reads: The access to that page has been restricted by the administrator of this website
 

This means that something on your computer or in the way you are logging in has triggered the Website Application Firewall for the website, and you are temporarily locked out. This is often not your fault, but a side-effect of your current internet access.

If you can, wait an hour before trying to log in again, otherwise reach out via the form below.

Website says: Your login attempt was not successful. Please try again. Invalid username or password

This error refers to the Volunteer Matters profile, not the website- please note it in your form submission below.

Questions to answer before using the form below:

Are you trying to log into Volunteer Matters or the Volunteer Portal?

These are two different systems with two different logins. Please note which you are trying to log into.

What kind of device are you on? Are you having difficulty with a mobile device?

Except in very rare situations, websites that you log into on one device do not transfer to a different device. To check to see if the issue is with your password or with your specific device, try logging in on desktop computer and see if the same issue persists.

What URL are you logging into?

For our troubleshooting purposes, please copy the URL of the page you are trying to log into.

Take a screenshot, if possible

Having the image of the error that is occurring helps us immensely to figure out what the issue is.

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